At FORENTHICS CX we support logistics and transportation companies in building efficient, scalable, and cost-optimized operational backbones.
With proven experience in managing remote back-office functions from India, we enable organizations to streamline critical workflows while maintaining high levels of accuracy, responsiveness, and operational control.
Core Capabilities
Work Order Management
End-to-end handling of work orders, including creation, validation, updates, and closure. Our teams ensure accuracy, timely processing, and seamless coordination across operational systems.
Dispatch Coordination
Real-time support for dispatch operations, including load scheduling, route coordination, driver communication, and status tracking. We help maintain operational continuity and improve turnaround times.
Finance & Billing Operations
Comprehensive support across invoicing, billing reconciliation, payment tracking, and financial data management. Our approach ensures precision, compliance, and improved cash flow visibility.
Extended Operational Support
Beyond core functions, we provide additional back-office capabilities to strengthen logistics operations:
Documentation and data management
Rate confirmation and contract processing
Shipment tracking and status updates
Vendor and carrier coordination
Exception handling and escalation management
Reporting and performance tracking
Customer Service
Technology-Enabled Operations
Our delivery model integrates skilled professionals with automation and applied intelligence to enhance efficiency, reduce manual effort, and maximize return on investment.
Through the use of Robotic Process Automation (RPA) and selectively deployed AI-driven workflows, we streamline repetitive tasks, improve data accuracy, and enable faster, more informed decision-making—while maintaining human oversight for critical operations.
This balanced approach allows organizations to achieve significant cost efficiencies, typically reducing operational expenses by 30% to 60% without compromising quality or control.
Our Approach
We understand the operational demands of logistics businesses, particularly in markets such as Canada where precision, responsiveness, and compliance are essential.
Our focus is on delivering structured, reliable, and scalable support that integrates seamlessly with your existing systems and processes—allowing your on-ground teams to focus on core business growth.
FORENTHICS CX acts as an extension of your operations—bringing together process expertise, technology, and execution discipline to keep your logistics engine running efficiently.
Connect with our team to explore tailored solutions for your business.
E-mail or Call FORENTHICS CX today